Introduction
Accretion Digital LLC (“Accretion Digital,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share and protect information when you visit https://www.accretiondigital.com, contact us or use our services, and explains your rights under applicable laws, including the General Data Protection Regulation (GDPR).
Information we collect
- Contact information: name, email address, phone number, business name and mailing address.
- Business information: service inquiries, appointment details, project requirements and communications.
- Website information: IP address, device and browser information, pages visited, referring websites and website interactions.
- Marketing information: cookie identifiers, advertising interactions, conversion events and information used for analytics and retargeting.
- Transaction information: billing details, payment status and purchase history. Payment card information is processed by authorized payment providers.
- Communication preferences: email and SMS subscriptions, consent records and opt-out preferences.
We collect information when you submit forms, contact us, schedule appointments, use our client portal, engage with our services or interact with our website. We may also receive information from our business clients, service providers and authorized third-party platforms. Providing information is generally voluntary, although some information is needed to respond to you or provide contracted services.
How we use your information
- Providing services: responding to inquiries, managing client relationships, scheduling appointments and delivering marketing services.
- Marketing and advertising: measuring campaigns, creating advertising audiences, displaying relevant ads and remarketing.
- Website analytics: understanding visitor behavior, monitoring performance and improving our website.
- Business communications: sending requested information, service updates and authorized SMS notifications.
- Security and compliance: preventing fraud, protecting our systems, keeping records and meeting legal obligations.
Legal bases (GDPR)
- Consent: for non-essential cookies, personalized advertising and certain marketing communications.
- Contract: to provide requested services or fulfill contractual obligations.
- Legitimate interests: to respond to business inquiries, improve operations, maintain security and manage customer relationships, where these interests do not override your rights.
- Legal obligations: to comply with applicable laws.
Where consent is legally required, we do not rely on legitimate interests instead.
Text messaging (SMS)
We use Twilio to send business-related text messages in two programs:
- Client account notifications: for Accretion Digital clients who opt in during onboarding or verbally, including alerts when a new lead or service inquiry arrives for their business, project updates and check-in reminders. Lead alerts may include the inquiry details, such as the prospective customer’s name, contact information and requested service, so the client can respond.
- Consultation notifications: for people who request a consultation and opt in on our Book a Call form or verbally, including appointment confirmations and reminders.
A person who submits a lead inquiry to one of our clients is not subscribed to SMS by submitting that information. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help, or contact info@accretiondigital.com. We keep consent and opt-out records. Consent to receive text messages is not a condition of purchase.
We do not sell, rent or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Authorized messaging providers, including Twilio, process information only as needed to deliver messages and keep them secure.
International data transfers
We operate in the United States, and information may be processed in the United States or other countries where our providers operate. For GDPR-protected data transferred outside the European Economic Area, we use lawful transfer mechanisms such as adequacy decisions or Standard Contractual Clauses.
Data retention and security
We keep personal information only as long as reasonably necessary for the purposes in this policy, legal obligations and dispute resolution. We use reasonable administrative, technical and organizational safeguards, including access controls, encryption where appropriate and two-factor authentication. No system is completely secure.
Your privacy rights
Depending on where you live, you may have the right to access, correct, delete or port your information, restrict or object to processing, withdraw consent, object to direct marketing, opt out of targeted advertising or certain sharing, and file a complaint with a data protection authority. To make a request, email info@accretiondigital.com. We may verify your identity and respond within the time required by law, generally within one month for GDPR requests.
Children’s privacy
Our website and services are intended for business and adult audiences. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact info@accretiondigital.com.
Updates and contact
We may update this policy and will post changes here with a new “Last updated” date.
Accretion Digital LLC
Mailing address: 2501 Chatham Rd, Suite 4070, Springfield, IL 62704
Office: 6th Ave, Kenosha, WI 53140
info@accretiondigital.com · (224) 212-1900